Privacy Policy

At HOMELY HOMEWARE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our Website, make a purchase or contact us.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit or make a purchase through our Website, we may collect the following personal information:

  • Personal Details: Your name, email address and contact number.
  • Delivery Information: Your billing address, shipping address and postcode.
  • Order Information: Products purchased, order history, transaction details and purchase preferences.
  • Payment Information: Payment-related details necessary to process transactions. Payment card information may be handled directly by our third-party payment providers.
  • Technical Information: IP address, browser type, device information, website usage and browsing activity.
  • Communication Information: Messages, enquiries and other information submitted through our contact forms or customer service channels.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and fulfil your orders.
  • To arrange payments, shipping and deliveries.
  • To provide order confirmations and delivery updates.
  • To respond to enquiries and provide customer support.
  • To manage customer accounts and purchase records.
  • To improve our Website, products and shopping experience.
  • To send promotional updates where you have provided the necessary consent.
  • To detect and prevent fraudulent transactions or unauthorised activities.
  • To comply with applicable legal and regulatory requirements.

3. Disclosure of Personal Information

We do not sell or rent your personal information to third parties.

However, we may share relevant information with trusted third parties when necessary to operate our business and provide our Services, including:

  • Payment Providers: To process payments and verify transactions.
  • Delivery and Courier Companies: To arrange and complete product deliveries.
  • Website and Hosting Providers: To maintain and operate our Website.
  • Technical Service Providers: To support website functionality, security and maintenance.
  • Legal and Regulatory Authorities: Where disclosure is required by law or necessary to protect our legal rights.

Such third parties may only receive information necessary to perform their respective services or meet their legal obligations.

4. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your shopping cart and preferences.
  • Maintain your login session.
  • Understand how visitors use our Website.
  • Improve website performance and functionality.
  • Provide a more convenient shopping experience.

You may manage or disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include secure website connections, access restrictions and appropriate data management procedures.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer service, accounting, legal and regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, where appropriate and legally permitted.

7. Your Privacy Rights

Subject to applicable Malaysian laws, you may have the right to:

  • Request access to your personal information held by us.
  • Request corrections to inaccurate or incomplete information.
  • Withdraw consent for certain uses of your personal information.
  • Request that we stop using your personal information for direct marketing.
  • Make enquiries or complaints regarding the handling of your personal data.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

8. Third-Party Websites

Our Website may contain links to external websites or third-party services.

We are not responsible for the privacy practices, content or security of these external websites.

We encourage you to review their respective privacy policies before providing any personal information.

9. Children’s Privacy

Our Website is not specifically intended for children to make purchases independently.

We do not knowingly collect personal information from children without appropriate consent where required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

10. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our business operations, Website features or applicable legal requirements.

Any updates will be published on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Your continued use of our Website after changes are published will be subject to the updated Privacy Policy, to the extent permitted by law.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

HOMELY HOMEWARE SDN. BHD.