Shipping Policy

At HOMELY HOMEWARE, we aim to provide a smooth and convenient shopping experience. We offer free shipping within Malaysia so that customers can enjoy their favourite kitchen appliances and home essentials without additional delivery charges.

Please read our Shipping Policy below for information about our delivery process, estimated delivery times and shipping conditions.

1. Shipping Coverage

HOMELY HOMEWARE currently provides delivery services within Malaysia only.

We deliver to addresses located in:

  • Peninsular Malaysia
  • Sabah
  • Sarawak

We do not offer international shipping at this time. Orders with delivery addresses outside Malaysia cannot be accepted.

2. Shipping Fees

We are pleased to offer free standard shipping on all orders within Malaysia.

There are no additional shipping fees charged during checkout. The price displayed for eligible products will not include any standard delivery charges.

Any changes to our shipping arrangements or fees will be communicated through our Website.

3. Processing and Delivery Time

We aim to process and deliver all confirmed orders within 7 days.

Delivery time may vary depending on the delivery location, product availability, order volume and courier arrangements.

Please note that the estimated delivery period may be affected by weekends, public holidays or unforeseen circumstances.

Customers will be notified of any significant delivery delays where reasonably possible.

4. No Overnight Delivery

HOMELY HOMEWARE does not currently provide overnight, same-day or express delivery services.

All orders are shipped using our standard delivery arrangements. Customers should allow sufficient time for their orders to arrive.

We recommend placing orders in advance if the products are required for a particular occasion or date.

5. Order Processing

Orders will be processed after successful payment confirmation.

Please ensure that all information provided during checkout is correct, including:

  • Full name
  • Contact number
  • Complete delivery address
  • Postcode and state

Incorrect or incomplete delivery information may result in delays or unsuccessful delivery attempts.

If you need to update your delivery details, please contact us as soon as possible. Changes cannot be guaranteed once an order has been processed or dispatched.

6. Delivery Information

Orders will be delivered to the address provided during checkout.

Customers are responsible for ensuring that someone is available to receive the delivery when necessary.

If a delivery attempt is unsuccessful due to an incorrect address, unavailable recipient or other delivery-related circumstances, additional arrangements may be required.

Please contact us if you experience any problems with your delivery.

7. Order Tracking

Where tracking information is available, customers may use the provided tracking details to monitor their shipment.

Tracking updates are managed by the appointed delivery service and may take some time to appear after dispatch.

If you have not received your order within the estimated delivery period, please contact us with your order number so that we can assist you.

8. Delayed or Missing Orders

Although we aim to deliver orders within the estimated timeframe, certain circumstances may cause unexpected delays.

These may include:

  • Courier service disruptions.
  • Severe weather conditions or natural disasters.
  • Public holidays and peak shopping periods.
  • Incorrect or incomplete delivery information.
  • Unexpected logistical or operational issues.

If your order has not arrived within the expected delivery period, please contact our customer service team.

We will make reasonable efforts to check the delivery status and assist with the matter.

9. Damaged or Incorrect Deliveries

Please inspect your order upon receiving it.

If you receive damaged, defective or incorrect products, please contact us as soon as possible with your order details and clear photographs of the affected items.

Our team will review your request and assist in accordance with our Return, Refund and Exchange Policy and applicable consumer protection laws.

10. Contact Us

If you have any questions regarding our Shipping Policy or need assistance with an order, please contact us using the details below.

HOMELY HOMEWARE SDN. BHD.