Terms and Conditions

1. Definitions

For the purposes of these Terms & Conditions:

  • “Company” refers to HOMELY HOMEWARE SDN. BHD.
  • “Goods” refers to the kitchen appliances, kitchenware, accessories and other items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the HOMELY HOMEWARE website, accessible from https://hmlyhomeware.com.
  • “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

2. Acceptance of Terms

By accessing or using Our Website and placing an Order, You agree to be bound by these Terms & Conditions. If You do not agree with these terms, please discontinue using Our Website.

3. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on Our Website are accurate.

Actual product colours or appearances may vary slightly due to screen settings or manufacturer updates.

All Goods are subject to availability. We reserve the right to update, modify or discontinue products without prior notice.

4. Orders and Payments

All Orders are subject to acceptance and product availability.

You are responsible for providing accurate order, billing and delivery information.

We reserve the right to refuse or cancel an Order due to stock shortages, payment issues, incorrect pricing or suspected fraudulent activity.

All prices are displayed in Malaysian Ringgit (MYR), unless otherwise stated. Payment must be completed using the available payment methods during checkout.

5. Shipping and Delivery

We aim to deliver Orders within the estimated delivery timeframe stated on Our Website.

Delivery times may vary due to courier delays, stock availability, weather conditions or other circumstances beyond Our control.

Customers are responsible for providing accurate delivery details. Please refer to Our Shipping Policy for further information.

6. Returns, Refunds and Exchanges

Requests for returns, refunds or exchanges are subject to Our Return, Refund and Exchange Policy.

If You receive incorrect, damaged or defective Goods, please contact Us with Your Order details and supporting photographs where applicable.

Eligible requests will be reviewed and handled in accordance with Our policy and applicable consumer protection laws in Malaysia.

7. Product Warranty

Certain Goods may come with a manufacturer’s or supplier’s warranty. Warranty coverage and conditions vary depending on the product.

Any applicable warranty information will be provided with the relevant Goods or product documentation.

Nothing in these Terms & Conditions excludes any statutory consumer rights available under Malaysian law.

8. Website Use

You agree not to use Our Website for unlawful purposes, fraudulent activities or any action that may interfere with its operation or security.

We reserve the right to restrict or terminate access to Our Website if these Terms & Conditions are violated.

9. Intellectual Property

All Website Content, including text, images, graphics, logos and designs, belongs to or is licensed to HOMELY HOMEWARE SDN. BHD.

You may not copy, reproduce, distribute or use Our Content for commercial purposes without Our prior written permission.

10. Privacy

We collect and process personal information necessary to manage Orders, arrange deliveries, provide customer support and improve Our Services.

Your personal information will be handled in accordance with Our Privacy Policy and applicable Malaysian data protection laws.

11. Limitation of Liability

We are not responsible for losses arising from circumstances beyond Our reasonable control, including service interruptions, courier delays or third-party service failures.

Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot legally be excluded under Malaysian law.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be published on this page.

Your continued use of Our Website after changes are published constitutes acceptance of the updated terms, to the extent permitted by law.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any disputes arising from the use of Our Website or purchases made through Our Services shall be subject to the jurisdiction of the competent courts of Malaysia, subject to applicable consumer protection rights.

14. Contact Us

If You have any questions regarding these Terms & Conditions, please contact Us:

HOMELY HOMEWARE SDN. BHD.